Shipping policy

Shipping Policy

Last updated: August 2026

At SKOOCHII, we aim to make getting your order to you as simple and seamless as possible. Please find our shipping information below.

1. Shipping Locations

We currently ship within Australia only.

We hope to offer international shipping in the future as SKOOCHII continues to grow.

2. Processing Times

Orders are generally processed and dispatched within 2-3 business days of receiving your order.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, product launches, sales or holidays, processing times may be slightly longer. We appreciate your patience during these periods.

3. Shipping Times

Once your order has been dispatched, estimated delivery times are:

  • Standard Shipping: 2-8 business days

  • Express Shipping: 1-4 business days

Please note that these are estimated delivery timeframes and are not guaranteed. Delays may occur due to circumstances outside of SKOOCHII's control, including courier delays, weather, public holidays and peak periods.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout.

Standard Shipping: $10.20
Express Shipping: $13.20

5. Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.

Please allow up to 48 hours for tracking information to update after your order has been dispatched.

6. Incorrect Delivery Information

Please ensure your delivery address is correct before completing your order.

SKOOCHII is not responsible for orders delivered to an incorrect address due to information provided incorrectly at checkout. If your order has not yet been dispatched, please contact us as soon as possible and we will do our best to assist.

7. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please check your tracking information first. If you believe your parcel may be lost or significantly delayed, please contact us at admin@skoochii.com and we will assist where possible.

Once an order has been handed to the shipping provider, delivery is outside of SKOOCHII's direct control.

8. Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible with your order number and photographs of the packaging and product.

We will assess the issue and work with you to find an appropriate resolution.

9. Changes to Your Order

If you need to change your delivery address or order details, please contact us as soon as possible after placing your order. While we will do our best to accommodate changes, we cannot guarantee that changes can be made once an order has been processed or dispatched.

10. Contact Us

If you have any questions about shipping or your order, please contact us:

SKOOCHII
Email: admin@skoochii.com
Website: www.skoochii.com